Helpdesk

    Monday to Friday 09:00 to 17:30 UK time

    Excluding Public Holidays

    Tel: +44 (0)1793 842818

    Infocap have a dedicated and skilled technical team available to provide software support and technical guidance.  

    Feel free to get in contact using the above details and your query will be dealt with as soon as possible.

    Please note that the support discussed here is for direct Infocap / PowerRetrieve Customers and Resellers.

    Customers that have purchased software through an authorised Reseller should channel their support request through that Reseller for first-line support.

    Support and Guidance

    To ensure we respond quickly to your call, please have the following information to hand:

    ·        Software Title

    ·        End User

    ·        Contact Details

    ·        Software Reference Number

    ·        Software Serial Number

    ·        Software Version

    ·        Any Relevant Software Log Files

    ·        Screenshots of Error Messages 

    Remote Support

    Select the link below to activate the remote client when requested to do so by our support representative, once we have given you your 9-digit support key number.

    Enter your customer name, the support key number and then select the 'Continue' button. You may need to click Run (twice) depending on your browser security.