Monday to Friday 09:00 to 17:30 UK time

Excluding Public Holidays

Tel: +44 (0)1793 842818

Email Support

Infocap have a dedicated and skilled technical team available to provide software support and technical guidance.

Feel free to get in contact using the above details and your query will be dealt with as soon as possible.

Please note that the support discussed here is for direct Infocap / PowerRetrieve Customers and Resellers.

Customers that have purchased software through an authorised Reseller should channel their support request through that Reseller for first-line support.

Technical Requirements

Support and Guidance

To ensure we respond quickly to your call, please have the following information to hand:

It delivers:

  • Software Title
  • End User
  • Contact Details
  • Software Reference Number
  • Software Serial Number
  • Software Version
  • Any Relevant Software Log Files
  • Screenshots of Error Messages

Remote Support

Select the link below to activate the remote client when requested to do so by our support representative, once we have given you your 9-digit support key number.

Enter your customer name, the support key number and then select the 'Continue' button. You may need to click Run (twice) depending on your browser security.

Go To Remote Support
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